FREQUENTLY ASKED QUESTIONS
We often get asked questions. Please see below. If you have any additional questions, do not hesitate to message us via email.
Q. Do I Need a Smart TV?A. No. Just as long as your TVhas an HDMI port (which most flat-screens have),
Q. Do I Have To Be Tech Savvy?A. NOT AT ALL! Our video tutorials will walk you through, step-by-step, how to operate and use your new device. We pride ourselves on making sure all videos are very user-friendly so even the most tech-illiterate person can understand how to use the device to its fullest!
Q. What Devices Do You Offer?A. We Currently Have 2 Devices Available:- Firestick (4K)- PRO Android Streaming Boxes
Q. Whats The Difference Between The Firesticks And The Boxes?A. The firestick, while widely known for being a great streaming device, due to its small size, lacks processing power compared to other devices that are available. The Android Boxes have much more processing power, along with a 4K output for the clearest picture (no 4K tv necessary). They have a better remote and are more user friendly. The box also includes an ethernet port so you can hard wire it directly to your modem for a more stable connection. If you are not near your modem, that is not an issue, as the box has built in Wi-Fi to connect to your wireless home network!
TERMS OF SERVICE/WARRANTY INFORMATION/RETURN POLICIES
RETURN POLICY*PRO Boxes and Fire SticksA1. 30-day money back guarantee - No questions asked! We will attempt to trouble shoot any issues you have, but you will never get any hesitation on getting your money back. All returns must be undamaged and just as they were sent out, so please do not rip or damage any packaging when unboxing. A2. 90-day warranty. If anything happens in the first 90 days that we cannot fix over the phone, we will replace the defective unit for free. A3. Lifetime tech support, even after the 90 day warranty. We will always be here to help you with all of your questions via our Facebook pageA4. Customer will be liable for all shipping costs on exchanges/returns *Tech Support Service Packages All Customer Service Support Packages are non-refundable.
Refunds are available on new devices only. Tech Support Service Packages are non-refundable If returning a bundle package, only the device/remote is eligible for a refund. Refund wil vary depending on which bundle purchased.
Q. Do I Need a Smart TV?A. No. Just as long as your TVhas an HDMI port (which most flat-screens have),
Q. Do I Have To Be Tech Savvy?A. NOT AT ALL! Our video tutorials will walk you through, step-by-step, how to operate and use your new device. We pride ourselves on making sure all videos are very user-friendly so even the most tech-illiterate person can understand how to use the device to its fullest!
Q. What Devices Do You Offer?A. We Currently Have 2 Devices Available:- Firestick (4K)- PRO Android Streaming Boxes
Q. Whats The Difference Between The Firesticks And The Boxes?A. The firestick, while widely known for being a great streaming device, due to its small size, lacks processing power compared to other devices that are available. The Android Boxes have much more processing power, along with a 4K output for the clearest picture (no 4K tv necessary). They have a better remote and are more user friendly. The box also includes an ethernet port so you can hard wire it directly to your modem for a more stable connection. If you are not near your modem, that is not an issue, as the box has built in Wi-Fi to connect to your wireless home network!
TERMS OF SERVICE/WARRANTY INFORMATION/RETURN POLICIES
RETURN POLICY*PRO Boxes and Fire SticksA1. 30-day money back guarantee - No questions asked! We will attempt to trouble shoot any issues you have, but you will never get any hesitation on getting your money back. All returns must be undamaged and just as they were sent out, so please do not rip or damage any packaging when unboxing. A2. 90-day warranty. If anything happens in the first 90 days that we cannot fix over the phone, we will replace the defective unit for free. A3. Lifetime tech support, even after the 90 day warranty. We will always be here to help you with all of your questions via our Facebook pageA4. Customer will be liable for all shipping costs on exchanges/returns *Tech Support Service Packages All Customer Service Support Packages are non-refundable.
Refunds are available on new devices only. Tech Support Service Packages are non-refundable If returning a bundle package, only the device/remote is eligible for a refund. Refund wil vary depending on which bundle purchased.
Disclaimers and Terms of Service
We know, no one wants to read these, but please take a few minutes so you can fully understand what you are purchasing. We will not make refund exceptions because you failed to understand what you were purchasing
Thank you for your interest in our services. By purchasing our services, you are agreeing that you have read and understood all of the below.
- Jimmerz Electronics assists with account creation and tech support. We do not Host any content nor are we Directly responsible for content provided
- All Payments and Purchases are for work done at the time of account creation. This means once your account is created, the work is complete and there is not an option for a refund- No Exceptions
- Should content be made unavailable by forces outside of our control, all accounts will be terminated with no refunds-No Exceptions
- Due to our return policy, all new customers are encouraged to start with a 30 day service package before committing to a 12 month package. Refunds will not be granted if you are unsatisfied with service.
- We do not auto-renew any accounts. Customers are responsible for renewing prior to their expiration date
- If your service package includes bonus 'one click' content, be advised that this is included at no charge. Bonus content is provided on an 'as available' term and can be removed at any time.
- We do not guarantee 100% uptime of any content, including Guide Data. Due to issues with Inconstant Internet Speeds, Server Density, and other factors from the source, it's possible that you may have issues at random times. Should this happen, we will be happy to troubleshoot.